VortexToons Frequently Asked Questions

Q: Do I own the work I create?
A: Yes, for our purposes, the user owns the work product and content the user creates using our software.

We retain the rights to the software and the images, sounds, and other creative elements that we provide for you to use in connection with the software, and those are licensed to you in accordance with the Terms Of Sale Agreement.
The works you create using these elements and our software are yours, as between you and us.

We do not re-use, distribute, or commercialize your work product.
The user is responsible for ensuring the user has all the necessary rights to the content the user creates or adds to the work product and that the user's work does not violate the rights of third parties.

Q: Are there tutorials for VortexToons?
A: Yes, we do. Please visit our VortexToons Tutorials to see how VortexToons works and help you get started.

If you need further assistance, you can reach out to our support team by clicking on the contact us button at the bottom left of your screen.

Q: What is VortexToons Image Policy?
A: VortexToons membership includes proprietary rights to designs, graphics and VortexToons videos created using our software.

As long as you are a VortexToons member, the images provided are royalty-free for you to use within the software, however, the pre-loaded components are not available for download or use outside of VortexToons.

Q: Can we work on one project at the same time?
A: It is not advisable to use the software simultaneously to prevent saving errors.
Note: Please close VortexToons prior to opening on another device to prevent sync/save errors.

Q: Can I upload my videos on a social media platform?
A: Yes. Exported VortexToons videos can be uploaded to Instagram, Facebook and any other social media sites.

Q: Is there a mobile or tablet app for VortexToons?
A: Currently, there is no mobile or tablet app for VortexToons.
We may consider a mobile or tablet app in the future, but as of the moment, VortexToons is best designed to work with:
 - Windows 7 and higher
 - Mac OS X 10.10 and higher

Q: Can I customize my VortexToons characters?
A: Absolutely! When you navigate to the characters' Animation Settings you will see the option to Change Colors.
Click on the Members Area link at bottom of page to watch the tutorial video on this subject.

Q: Can I upload video animations in VortexToons?
A: It's important to note that VortexToons is not a video editing tool. If you intend to add another video to your project, we suggest that you export your VortexToons video first and use a third-party video editor to merge your videos.

Q: How can I export my project?
A: To export your completed content, go to the Export tab at the top left-hand side of the VortexToons interface.
There you will be presented with several export options: Resolution, Quality, and Format.

Q: Do you have video templates we can use?
A: We encourage our users to create their own concepts for a more effective and unique video approach based on their personal tastes and needs. You can also check out our video tutorials to guide you in creating your own projects (link at bottom of page).

Q: Can I import a video into VortexToons?
A: As of now, we do not support video importing into the software directly. As a workaround, you can use a separate video editing software like Windows Movie Maker to combine your exported project with another video. You can also convert the video clip into a GIF and insert it into the project as a moving image.

Q: Can I upload and animate custom characters or images?
A: As of now, we do not support character or image customization within the app. You can however upload your own images or characters to use for free. Please be advised that we do not support animation for custom-imported images beyond the basic panning and rotate movement animation.
In the meantime, we recommend uploading animated gifs that you've created/downloaded outside of VortexToons. When added to your project, the gif frames will play together with your scene. Please use gif images that are less than 1MB in size.

Q: Can I download VortexToons on multiple computers?
A: Yes! You can download VortexToons on as many compatible devices as you like! All of your projects are stored in the VortexToons cloud & linked to your individual account, so as long as you have your login information, there are no limits on how many devices you can use.

Note: Please close VortexToons prior to opening on another device to prevent sync/save errors.

If you still have questions, most can be answered by watching the tutorial videos our Members Area, included with your membership. Click here to access.