VortexVid Frequently Asked Questions

Q: Does VortexVid Come With Step-by-Step Instructions?
A: Definitely, this is something we pride ourselves in. While VortexVid is super intuitive and easy to use, the last thing we want is for you to not get as much benefit from VortexVid as you can, simply because you don't know how to fully use it. You can visit our tutorials page in the Members Area (link below).

Q: What About Updates? How Do Those Work?
A: Since VortexVid is 100% web-based, all updates happen automatically (no actions required on your side). You'll quickly notice that we're constantly improving VortexVid.

Q: Will VortexVid work on a mobile device or tablet?
A: Absolutely! While there may be some challenges due to the size of the screen, you can access your account and work on your videos via a mobile device.

Q: Do I need a separate license for each of my computers i.e. work, home, etc?
A: VortexVid is 100% web-based; hence, you can access your account from anywhere as long as you have access to the internet.

Q: Is it possible to sell multiple courses as a bundle?
A: Not at this time. Each course will have to be purchased by the student separately.

Q: Can I track my courses sales, revenue and refunds in VortexVid?
A: Absolutely! Navigate to the courses-->select edit on the right-hand side-->sales where you will see this data.

Q: Will VortexVid Work on a MAC or PC computer?
A: VortexVid is cloud-based so it can be used on both Windows and Mac operating systems. All you need is an internet connection and you're good to go.

Q: Can I embed via iFrame?
A: Yes, when you select the Embed Code for your video content you will have the option to select iframe if needed.

Q: Can I work on my VortexVid videos offline?
A: No. As a web-based platform, you must be connected to the internet to access your VortexVid account.

Q: Can I resend my students login credentials?
A: Absolutely! This option is located under the Courses tab Select Manage Students from the menu on the left. You will need to find the student then, you will see the option to resend credentials email on the right-hand side.

Q: Is VortexVid safe from screen recording?
A: Our team made sure to put in place securities to prevent downloading the actual source file. For screen recordings, in general, nothing is protected from screen recording.

Q: Does VortexVid show me my video statistics and engagements?
A: VortexVid does keep track of an extensive array of video metrics and data. You can view engagement & interaction by location, device type, and browser type, heavily promoting your most popular videos to the right audience.

You can also use heat maps to discover at-a-glance when videos are boring your viewers and when you have their full attention.
VortexVid also allows you to check out trends in re-watches, interactions, and drop-offs using engagement graphs, giving you a comprehensive overview of your audience.

Q: Will VortexVid Sync Across All My Devices?
A: Yes, VortexVid syncs across all your devices. So, if you change a video on your laptop, VortexVid will update your tablet, desktop, phone, and any other devices you may have, with the new version of that video.

Q: Does VortexVid Work on Multiple Devices?
A: Yes! VortexVid is a web-based platform that is easily accessible through most web browsers (we recommend Chrome or Safari).
VortexVid will work on all your devices, so you can easily access the latest version of your videos from your desktop, laptop, tablet, or smartphone.

Q: What are the supported video format of VortexVid?
A: VortexVid currently supports mp4, mov, avi, and wmv video file formats.

Q: Can I send my student a certification of completion?
A: Yes, you do have the option of providing your student with a certificate of completion when they've completed the course. You will also be able to customize it as needed. Currently, the certificate is sent to their email and you also have the option of downloading the certificate.

Q: Can I create coupons for my courses?
A: Yes, you do have the option of creating and offering coupons to your students that they can use at checkout for the course purchase. Navigate to courses > payment information > toggle on the coupons.

Q: Can I track my student’s progress?
A: As the course instructor, you would not be able to view their progress.

Q: Can I create a text only course?
A: Absolutely! Simply turn off the video or don't select a video when creating a lesson to make it text only.

Q: If the same person is enrolled in multiple courses, how will it affect my student count?
A: If the same person is enrolled in multiple courses using the same email, they would count as a single (1) student.

Q: Can I use our company’s logo and link it to our website?
A: Absolutely! From your Video Drive tab, choose the video you would like to use and customize the player. Please note this logo will show up on the video skin of your player.

Q: Can I manually add/remove students from my course?
A: You have the option to add and remove students manually if needed. Navigate to courses > select a course > manage students and you will see the option to add student at the top. 

Q: Is there a limit on the size of the Video Funnels I can create?
A: The storage size and number of videos you can upload will be based on the plan that you get. With that said, there is no limit on the size of the funnels you can create (depth), allowing you to make them as long as you want.

Q: Can I add a quiz to my course?
A: Absolutely! Navigate to the courses tab and click edit on the right side. In your course modules, you will have the option to include one or more quizzes if needed.

Q: Can I Drip Feed My Course Content?
A: Absolutely! When working in the course you will see the Timeline tab where you will have the opportunity to configure the Drip Feed for your courses. On the right-hand side you will have your Timeline Settings. 

Q: Can I create a FREE course?
A: To offer a course for free, you will have to provide your students with a 100% off coupon. They will not be required to enter any billing information at the time.

Q: Do I need to install VortexVid?
A: VortexVid is a web-based platform, and there is no need to install it. However, you will need to install VortexVid Cloud, which you will use to sign in to VortexVid. After you register, you'll be emailed instructions on how to log into VortexVid.

Please check your spam folder if you have not received the email. Here are the instructions to log into VortexVid.

Q: Can I Place Marketing Gates In My Videos?
A: Yes, you certainly can! VortexVid allows you to ask your audience to share your video to Facebook, Twitter, or LinkedIn before they can continue watching, so you can attract new followers to your brand. You can also capture new leads by using an email opt-in at any point in your video. Lastly, you can embed a clickable call-to-action button or image into your video. 

Q: Does VortexVid Have a 100% Moneyback Guarantee?
A: Absolutely! Try VortexVid for yourself. If you don’t love how easy and fast VortexVid makes managing your videos, contact us within 14 days. We’ll refund 100% of your investment.

If you still have questions, most can be answered by watching the tutorial videos our Members Area, included with your membership. Click here to access.

If you need further assistance, you can reach out to our support team by clicking on the contact us button at the bottom left of your screen.




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